Shipping & Returns

Note that this is the Loake Shoemakers official site for the Nordic Countries, Germany, France and the Benelux countries . As such we only cater to these specific regions. All other clients will be redirected to their region specific website. 

SWEDEN, FINLAND, DENMARK: Free shipping & returns for all orders. All orders are shipped from within the EU (Sweden). No additional taxes or VAT will be added to your order upon delivery. 

GERMANY, FRANCE, BENELUX: Free shipping & returns for orders over €150. All orders are shipped from within the EU (Sweden). No additional taxes or VAT will be added to your order upon delivery.  €15 shipping for orders below €150.

NORWAY: Free shipping & returns for orders over 1500 NOK. 150 NOK shipping for orders below 1500 NOK. All Norwegian orders are delivered VAT and duties paid, no additional fees apply. 

ICELAND: Free shipping & returns for orders over 20000 ISK. 2000 ISK shipping for orders below 20000 ISK. All Icelandic orders are delivered VAT and duties paid, no additional fees apply. 

ALL COUNTRIES:
30 day return policy for non sale items. 
We aim to deliver all orders within 2-3 business days. Your order will be dispatched once delivery/billing address has been confirmed. 

Parcel tracing
A tracking number will be included in your order dispatch email once that your parcel has been sent.

Returns

  • Our policy lasts 30 days from the date the order is delivered.
  • We offer a 14 day return policy for Sale Items.
  • We cannot offer returns on items delivered after this.

Use the return label provided with your original order. If you miss or have lost your return label email sales@loakenordic.com.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging and follow our instructions below.

To complete your return, we require a receipt or proof of purchase.

Return shipping:
Loake Shoemakers
Humlegårdsgatan 4
114 46 Stockholm
Sweden

IMPORTANT: Include the original invoice.

If the returned product is not shipped back following the above instructions we may be forced to reject the return or deduct any additional administrative fees or customs from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Sale items

We offer a 14 day refund policy for sale items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@loakenordic.com.

Non-Returnable items:

  • Personalized items
  • Deposits
  • Pre-order fees
  • Central stock pull orders

To complete your return, we require a receipt or proof of purchase.

We cannot accept returns or refunds on any personalized shoe or accessories item. Note that any stated delivery times are estimates - we will not refund you because of delays. We will only refund a deposit in case of Loake Shoemakers being unable to fulfill the order. 

Note to Norwegian clients

Our prices listed includes Norwegian VAT and customs fees.